1. Emergency relief services are delivered by community organisations and help people address immediate basic needs in times of crisis. The type of assistance offered by each organisation varies, however may include one-off assistance such as:
        • food, transport or chemist vouchers
        • part-payment of utility accounts
        • food parcels or clothing
        • budgeting assistance and/or referrals to other services that help to address underlying causes of financial crisis
        • Emergency relief service directory

        Click here to go to the Emergency Relief Services directory.

      2. Click here for List of financial support and resources for victims of domestic abuse. We apologise in advance for it to be such a small list.
      3. Cick here for National debt help line.
      4. Financial counsellors have strong links with other service providers and may also provide referrals to other agencies who can assist, such as community legal services, housing bodies and so on. Click here to find a Financial Counsellor.
      5. SecondBite exists to provide access to fresh, nutritious food for people in need. Click here to go to Food Finder.
      6. Click here to go to the Food Bank website.
      7. No Interest Loans (NILS) are available for amounts of up to $1,200. Click here for information on No Interest Loans.
      8. Low Interest Loans (StepUP) are available for amounts of up to $3,000. Click here for information on Low Interest Loans.
      9. Saver Plus provides an opportunity to have every dollar saved (up to $500) matched with an additional dollar for your own or your family’s education-related expenses for items such as computers, uniforms and books. Click here for information about Saver Plus.
      10. Payment and Service Finder can help you work out amounts of: Centrelink payments, including Pensions and Allowances, Family Tax Benefit, Child care fee assistance. To work out how much money you may get, answer the questions and choose a payment you want to estimate. Click here to go to Payment and Service Finder.


Crisis payment is a one-off payment if you’re in severe financial hardship and extreme circumstances.

To be eligible for an income support payment from DHS you must have

  • severe financial hardship, and have an extreme life change such as leaving a violent relationship, getting out of jail or being a refugee, or
  • go through a natural disaster not covered by the specific Disaster Recovery Payment

It’s important to note that claiming must be within seven days of the stated incident including leaving a violent relationship. Click here for crisis payment information.